The 2018 Jeep Grand Cherokee is facing a widespread issue with screen delamination, prompting a recall from the National Highway Traffic Safety Administration (NHTSA). This problem affects the 8.4-inch touchscreen display, which is integral to controlling various vehicle functions such as navigation, climate control, and entertainment.
Understanding the Issue
The screen delamination issue occurs when the touchscreen display separates from the underlying substrate. This can result in a number of problems, including:
Ghost touching: The display may register phantom touches, making it difficult to operate the vehicle’s systems.
Visual distortions: The display may exhibit discoloration, bubbles, or other visual defects.
Safety concerns: The screen delamination can impair the driver’s ability to use critical vehicle functions, potentially leading to safety hazards.
Recall Details
In response to this issue, Jeep issued a recall for certain 2018 Grand Cherokee models. The recall affects vehicles equipped with the 8.4-inch Uconnect touchscreen display. Owners of affected vehicles will be notified by Jeep and advised to schedule an appointment for a free repair.
Repair Process
The repair process for the screen delamination issue typically involves the following steps:
Diagnostic Inspection: The vehicle will be inspected by a dealership technician to confirm the presence of the delamination issue.
Replacement Screen: If the issue is confirmed, the touchscreen display will be replaced with a new one.
Software Updates: The vehicle’s software may also be updated to address any underlying issues that may have contributed to the delamination.
Customer Concerns
While the recall aims to address the screen delamination issue, some customers have expressed concerns about the process. These concerns include:
Lack of Communication: Jeep has been criticized for poor communication with affected customers, leaving them uncertain about the status of their repairs.
Diagnostic Fees: Some customers have reported being charged for diagnostic inspections, even if the issue is later confirmed to be covered by the recall.
Delays in Repairs: The repair process can be lengthy, with some customers waiting weeks for their vehicles to be fixed.
If you own a 2018 Jeep Grand Cherokee and have experienced screen delamination issues, it is important to take the following steps:
Contact Jeep: Report the issue to Jeep customer service and schedule an appointment for the recall repair.
Document the Issue: Keep records of any communication with Jeep and document the symptoms of the screen delamination.
Be Patient: The repair process may take some time, so it is important to be patient and persistent in following up with Jeep.
Consider Legal Action: If you experience significant delays or difficulties in getting your vehicle repaired, you may consider seeking legal advice.
2018 Jeep Grand Cherokee Screen Delamination Recall FAQs
What is the issue with the 2018 Jeep Grand Cherokee screen?
The 8.4-inch Uconnect touch screen is experiencing a delamination issue, causing ghost touching and safety concerns.
What should I do if my screen is affected?
Bring your Jeep to a dealership for a diagnostic report.
Contact Stellantis (formerly FCA) at 1-800-247-9753 and explain the situation.
If approved, obtain a case number and provide it to the dealership for the replacement.
Is the repair covered under warranty?
No, the repair is not covered under warranty.
What is the cost of the repair?
The diagnostic report fee may vary, but it may be reimbursed if the replacement is approved. The cost of the replacement screen will be determined by the dealership.
How long will the repair take?
The diagnostic process can take several days, and the replacement process may take additional time.
What if I am not the original owner of the vehicle?
Stellantis may only provide goodwill replacements to original owners. However, the dealership has the discretion to approve the replacement even if Stellantis does not.
