Experiencing a flashing yellow light on your ChargePoint Home Flex charger can be frustrating. This guide will help you troubleshoot the issue and get your charger working again.
The flashing yellow light typically indicates a problem with the charger’s internet connectivity. Without a stable internet connection, the charger cannot communicate with the ChargePoint network, resulting in the yellow light.
Troubleshooting Steps
Verify Internet Connectivity
Ensure your Wi-Fi router is connected to the internet.
Check if the Wi-Fi network name or password has changed.
If necessary, use a range extender to improve Wi-Fi signal at the charger location.
Check Charger Authorization
If you plan to use the charger for public use, ensure it is authorized for such use.
Verify that the charger is not in maintenance mode.
Inspect Cables and Connections
Inspect the cables and connections between the charger, router, and modem for any damage.
Ensure the router is powered on and connected to the modem.
Contact Support
If you have tried the troubleshooting steps mentioned above but the flashing yellow light persists, contact ChargePoint support for further assistance.
Additional Troubleshooting Tips
Prevent Debris Buildup
Clean the charger regularly to prevent debris accumulation from interfering with internet communication.
Monitor Authorization Status
Keep track of the charger’s authorization status to ensure it remains authorized for public use.
If you encounter any issues, such as a flashing yellow light, report them to ChargePoint promptly. Early reporting helps resolve the issue faster.
Wi-Fi Connection Problems
Troubleshooting Steps:
Ensure a strong Wi-Fi signal at the charger location. Consider using a range extender if necessary.
Check if the Wi-Fi network name or password has changed. Reconfigure Wi-Fi settings in the ChargePoint app.
Restart the router or access point to resolve connectivity issues.
Tesla Vehicle Issues
Troubleshooting Steps:
Update the Tesla vehicle software to version 2020.24 or later to resolve a bug affecting scheduled charging.
Schedule charging through the ChargePoint app within the “Home Charging” section. If issues persist, contact ChargePoint Support.
What does a flashing yellow light on my ChargePoint home charger indicate?
A flashing yellow light on a ChargePoint home charger typically indicates internet connectivity issues, authorization problems for public use, or maintenance mode status.
What steps should I take if my ChargePoint home charger is flashing yellow?
Check your internet connectivity, verify authorization for public use if applicable, and ensure the charger is not in maintenance mode. If the issue persists, contact ChargePoint for assistance.
How can I troubleshoot Wi-Fi connection problems with my ChargePoint home charger?
Verify a strong Wi-Fi signal at the charger location, ensure the network name and password are correct, and restart the router or access point. If issues persist, inspect cables and connections or contact ChargePoint Support.
Characteristic
Advice/Key Point
Flashing Yellow Light
Indicates potential internet connectivity issues or other problems.
Internet Connectivity
Crucial to prevent flashing yellow light and ensure proper charger operation.
Authorization for Public Use
Required to avoid flashing yellow lights for chargers intended for public use.
Maintenance Mode
Can trigger a flashing yellow light. Check if the charger is in this mode.
WiFi Connection
Ensure a strong signal and check for network name or password changes.
Other Connection Issues
Inspect cables and connections, verify router connectivity, and check internet connection on other devices.
Tesla Vehicle Issues
Update Tesla software to resolve bugs affecting scheduled charging.
Charger Connectivity
Verify charger activation and connection to Wi-Fi network.
Troubleshooting
Contact ChargePoint support if self-troubleshooting fails to resolve the issue.
