{"id":1610,"date":"2024-06-05T04:45:08","date_gmt":"2024-06-05T04:45:08","guid":{"rendered":"https:\/\/pluschargo.com\/?p=1610"},"modified":"2024-06-05T04:45:08","modified_gmt":"2024-06-05T04:45:08","slug":"2018-jeep-grand-cherokee-screen-delamination-recall","status":"publish","type":"post","link":"https:\/\/motor.elfotograma.com\/en\/2018-jeep-grand-cherokee-screen-delamination-recall\/","title":{"rendered":"2018 Jeep Grand Cherokee Screen Delamination Recall: What You Need to Know"},"content":{"rendered":"<div class=\"responsive-two-columns\">\n<div>\n<p>The 2018 Jeep Grand Cherokee is facing a widespread issue with screen delamination, prompting a recall from the National Highway Traffic Safety Administration (NHTSA). This problem affects the 8.4-inch touchscreen display, which is integral to controlling various vehicle functions such as navigation, climate control, and entertainment.<\/p>\n<p><strong>Understanding the Issue<\/strong><\/p>\n<p>The screen delamination issue occurs when the touchscreen display separates from the underlying substrate. This can result in a number of problems, including:<\/p>\n<ul>\n<li><strong>Ghost touching:<\/strong> The display may register phantom touches, making it difficult to operate the vehicle&#8217;s systems.<\/li>\n<li><strong>Visual distortions:<\/strong> The display may exhibit discoloration, bubbles, or other visual defects.<\/li>\n<li><strong>Safety concerns:<\/strong> The screen delamination can impair the driver&#8217;s ability to use critical vehicle functions, potentially leading to safety hazards.<\/li>\n<\/ul>\n<p><strong>Recall Details<\/strong><\/p>\n<p>In response to this issue, Jeep issued a recall for certain 2018 Grand Cherokee models. The recall affects vehicles equipped with the 8.4-inch Uconnect touchscreen display. Owners of affected vehicles will be notified by Jeep and advised to schedule an appointment for a free repair.<\/p>\n<p><strong>Repair Process<\/strong><\/p>\n<p>The repair process for the screen delamination issue typically involves the following steps:<\/p>\n<ul>\n<li><strong>Diagnostic Inspection:<\/strong> The vehicle will be inspected by a dealership technician to confirm the presence of the delamination issue.<\/li>\n<li><strong>Replacement Screen:<\/strong> If the issue is confirmed, the touchscreen display will be replaced with a new one.<\/li>\n<li><strong>Software Updates:<\/strong> The vehicle&#8217;s software may also be updated to address any underlying issues that may have contributed to the delamination.<\/li>\n<\/ul>\n<p><strong>Customer Concerns<\/strong><\/p>\n<p>While the recall aims to address the screen delamination issue, some customers have expressed concerns about the process. These concerns include:<\/p>\n<ul>\n<li><strong>Lack of Communication:<\/strong> Jeep has been criticized for poor communication with affected customers, leaving them uncertain about the status of their repairs.<\/li>\n<li><strong>Diagnostic Fees:<\/strong> Some customers have reported being charged for diagnostic inspections, even if the issue is later confirmed to be covered by the recall.<\/li>\n<li><strong>Delays in Repairs:<\/strong> The repair process can be lengthy, with some customers waiting weeks for their vehicles to be fixed.<\/li>\n<\/ul>\n<p><strong>Recommendations for Affected Owners<\/strong><\/p>\n<p>If you own a 2018 Jeep Grand Cherokee and have experienced screen delamination issues, it is important to take the following steps:<\/p>\n<ul>\n<li><strong>Contact Jeep:<\/strong> Report the issue to Jeep customer service and schedule an appointment for the recall repair.<\/li>\n<li><strong>Document the Issue:<\/strong> Keep records of any communication with Jeep and document the symptoms of the screen delamination.<\/li>\n<li><strong>Be Patient:<\/strong> The repair process may take some time, so it is important to be patient and persistent in following up with Jeep.<\/li>\n<li><strong>Consider Legal Action:<\/strong> If you experience significant delays or difficulties in getting your vehicle repaired, you may consider seeking legal advice.<\/li>\n<\/ul>\n<h2>2018 Jeep Grand Cherokee Screen Delamination Recall FAQs<\/h2>\n<h3>What is the issue with the 2018 Jeep Grand Cherokee screen?<\/h3>\n<p>The 8.4-inch Uconnect touch screen is experiencing a delamination issue, causing ghost touching and safety concerns.<\/p>\n<h3>What should I do if my screen is affected?<\/h3>\n<ol>\n<li>Bring your Jeep to a dealership for a diagnostic report.<\/li>\n<li>Contact Stellantis (formerly FCA) at 1-800-247-9753 and explain the situation.<\/li>\n<li>If approved, obtain a case number and provide it to the dealership for the replacement.<\/li>\n<\/ol>\n<h3>Is the repair covered under warranty?<\/h3>\n<p>No, the repair is not covered under warranty.<\/p>\n<h3>What is the cost of the repair?<\/h3>\n<p>The diagnostic report fee may vary, but it may be reimbursed if the replacement is approved. The cost of the replacement screen will be determined by the dealership.<\/p>\n<h3>How long will the repair take?<\/h3>\n<p>The diagnostic process can take several days, and the replacement process may take additional time.<\/p>\n<h3>What if I am not the original owner of the vehicle?<\/h3>\n<p>Stellantis may only provide goodwill replacements to original owners. However, the dealership has the discretion to approve the replacement even if Stellantis does not.<\/p>\n<h3>What if the dealership refuses to replace my screen?<\/h3>\n<p>Be patient and persistent with both the dealership and Stellantis. Explain the safety concerns and provide the case number if you have one.<\/p>\n<\/div>\n<div>\n<img decoding=\"async\" onerror=\"this.src='https:\/\/motor.elfotograma.com\/en\/wp-content\/uploads\/.\/chatgpt-image-15-abr-2025-11-09-16-p-m.webp'\" src=\"https:\/\/motor.elfotograma.com\/en\/wp-content\/uploads\/IMG\/2018-jeep-grand-cherokee-screen-delamination-recall.jpg\" alt=\"2018-jeep-grand-cherokee-screen-delamination-recall\" \/><\/p>\n<table>\n<thead>\n<tr>\n<th>Characteristic<\/th>\n<th>Advice<\/th>\n<th>Key Point<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Issue:<\/strong> Uconnect Screen Delamination<\/td>\n<td><strong>Bring Jeep to a dealership<\/strong> for a diagnostic report.<\/td>\n<td>Safety concerns due to ghost touching.<\/td>\n<\/tr>\n<tr>\n<td><strong>Warranty:<\/strong> Not covered<\/td>\n<td><strong>Call Stellantis<\/strong> to explain the situation and obtain a case number.<\/td>\n<td>Goodwill replacements may be available.<\/td>\n<\/tr>\n<tr>\n<td><strong>Cost:<\/strong> Diagnostic fee may apply<\/td>\n<td><strong>Politely emphasize<\/strong> the safety concerns to Stellantis.<\/td>\n<td>Dealerships may approve replacements even if Stellantis does not.<\/td>\n<\/tr>\n<tr>\n<td><strong>Process:<\/strong> Lengthy and frustrating<\/td>\n<td><strong>Be patient and persistent<\/strong> with the dealership and Stellantis.<\/td>\n<td>Lack of timely updates or resolutions.<\/td>\n<\/tr>\n<tr>\n<td><strong>Communication:<\/strong> Lack of clear communication from Jeep Cares<\/td>\n<td><strong>Provide the case number<\/strong> to the dealership.<\/td>\n<td>Delays and inconvenience for owners.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The 2018 Jeep Grand Cherokee is facing a widespread issue with screen delamination, prompting a recall from the National Highway Traffic Safety Administration (NHTSA). This problem affects the 8.4-","protected":false},"author":1,"featured_media":713,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-1610","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articulos"],"_links":{"self":[{"href":"https:\/\/motor.elfotograma.com\/en\/wp-json\/wp\/v2\/posts\/1610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/motor.elfotograma.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/motor.elfotograma.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/motor.elfotograma.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/motor.elfotograma.com\/en\/wp-json\/wp\/v2\/comments?post=1610"}],"version-history":[{"count":1,"href":"https:\/\/motor.elfotograma.com\/en\/wp-json\/wp\/v2\/posts\/1610\/revisions"}],"predecessor-version":[{"id":2626,"href":"https:\/\/motor.elfotograma.com\/en\/wp-json\/wp\/v2\/posts\/1610\/revisions\/2626"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/motor.elfotograma.com\/en\/wp-json\/wp\/v2\/media\/713"}],"wp:attachment":[{"href":"https:\/\/motor.elfotograma.com\/en\/wp-json\/wp\/v2\/media?parent=1610"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/motor.elfotograma.com\/en\/wp-json\/wp\/v2\/categories?post=1610"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/motor.elfotograma.com\/en\/wp-json\/wp\/v2\/tags?post=1610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}